Wrexham & District War Memorial Club Ltd

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Reviews about Wrexham & District War Memorial Club Ltd

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  Sharon Worrall Review added: 2018.01.31

  ★ ☆ ☆ ☆ ☆
  Went here yesterday for a 5th birthday party. The room was a great size for a party with a large dance floor with plenty of space for the little ones to dance and play. However, there were a few very wobbly tables which I felt were quite unsafe for a children's party.
  The staff in the venue were, to put it mildly, diabolical. The birthday girl had a gorgeous Disney princess carriage birthday cake which after a few rounds of happy birthday and some candle blowing she couldn't wait to share with her friends. Her grandma asked the bar staff for a knife to cut the cake only to be told that they weren't insured to give knives out. It was explained that it was for the birthday cake and that it didn't need a sharp knife and a butter knife would do, again this was refused stating no insurance as the reason. The bar staff was then asked if she would cut the cake for us in the kitchen she again refused because she wasn't insured to do this. If this was the case it should have been made explicitly clear at time of booking that you would have to supply your own knife for the cutting of cakes. As it was a little girl was left devastated at her party as she and her friends couldn't have the birthday cake.
  Things then went from bad to worse, I took my 4 year old granddaughter and her 3 year old brother to the toilet. My granddaughter is at school and very independent and used to taking herself to the loo and washing her hands. As I was seeing to her brother she went to the sink to wash her hands. As soon as she turned the tap on she screamed saying it had burnt her hand. Looking at her hand the skin was bright red and I immediately put it under the cold tap. I shouted my daughter who went to the bar to inform the barstaff who was totally disinterested shrugging her shoulders and asking what we wanted her to do about it. We asked her to put a sign in the toilets to warn others which she said wasn't her job. She refused to come and check out the water temperature and would not give us contact details for the club manager. After 10 minutes of being in the toilets I turned on the hot tap in the second sink, which had not been used at all within those 10minutes, and the water was immediately scalding hot. There were no caution signs near the taps to alert you to the very hot water. We did note however that the hot water was then turned off about half an hour after we had reported the incident. We also asked if this had been logged in the premises accident book and were told this hadn't been done as she was unable to find it. She said it was locked in the office which she was unable to access which I am sure is a breach of legislation.
  I would advise anyone thinking of booking any party where children are present to disregard this venue as it is an accident waiting to happen.

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